Last batch of tickets are being sold for the exclusive training event with world’s leading customer experience consultant Ron Kaufman, organiser Maldives Association of Human Resource Professionals (MAHRP) has announced.

According to MAHRP, a large number of resorts as well as private and public sector organisations from almost every industry have already registered for the event hosted in association with local telecom giant Dhiraagu. The last batch of seats are now being sold, with registration expected to close on July 28.

“We are pleased with the response from public and private organisations for registering their team members to this event. Ron Kaufman will be giving golden nuggets to all participants that can be applied within their organisations to uplift and create a service culture that sizzles and succeed,” MAHRP President Hussain Afeef, who serves as the Regional Director of Training, Development and Quality Assurance at LUX* Resorts, said.

Interested parties can register for the event by contacting +960 7303617 / 7778035 or via email to president@mahrp.org or admin@mahrp.org.The event, titled Secrets of Achieving Superior Service Excellence, will be held on August 4 at the main auditorium of the Maldives National University.

During this one-day event, Ron will share powerful insights on achieving a sustainable competitive advantage through uplifting service, which has delivered substantial business results in many major companies around the world. His vast experience and scope with customer service experience across a range of businesses, from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia will also be shared as a part of this one-day learning experience.

Key learning points from this event:

  • Exceed your customers’ rising expectations
  • Stand out with an excellent service mindset
  • Climb the stairs to Unbelievable! levels of service
  • Manage your customers’ expectations
  • Appreciate the value of customer complaints
  • Bounce Back! with effective service recovery
  • Shift from blame and shame to taking personal responsibility
  • See the world from customers’ point of view

“I am delighted to receive updates from MAHRP about the event and looking into the registration list and participation numbers, I can assure you that all participants will leave feeling valued and taking actionable items from this one day event. As a friend of Maldives, I would like to add more value to make this country’s service industry even better and this event is a start of many initiatives for future,” Ron said.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions. He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organisations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organisation. Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

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