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EMPLOYMENT ACT: Foreseeable changes in the near future

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By: Fathmath Hana Yoosuf
22 October 2018

Prior to the Employment Act 2/2008, there has been absolutely no legislation or regulation enacted on employment in the Maldives except the regulation established and administered by the President’s Office in June 1994. This regulation was historically the first document that enforced a contract of service to be signed between the employer and the employee and defined the rights and obligations between the parties. However, the regulation was the key reference for government or public service appointments only.  A legal framework for the private sector governing the employment relationship was also drafted and enacted later during the same year. These regulations were amended from time to time and remained in force until adoption of the Employment Act 2/2008 in 2008.

Over the past ten years, there hasn’t been any significant or a major revision to the Employment Act although minor amendments were made few times. The question to ask is should this ten year old law be given a major overhaul or should it be kept as it is? In fact, a major overhaul of employment law is overdue. The constitution is no longer fit for purpose in Modern day Maldives. There are many categories of employment from permanent contract, temporary contract and contract for flexible work arrangements to employees working in factories, and in different industries. The current law provides full protection only to employees in the first category.

The dynamics of the Maldives workforce has changed in the past decade and this has transformed the way people work. What was once genuinely welcomed by employers and employees has changed due to the impact of demographic, socio-economic, technical and political influence and particularly due to changes in the labour market. Issues of work/life balance have become more important in Maldives in recent years, with employees paying more attention to “quality of life” such as parental leave, flexible working hours, high quality child care facility, minimum wage, occupational health and safety, health insurance, equal employment opportunity and the like. The provision of medical leave and other leave entitlements now looks much more like exploitation, made all too easy by.

The Presidential Election of 2018 took place recently in the country. The newly elected President Mr. Ibrahim Mohamed Solih has promised during the campaign to revise the legislations on parental leave and introduction of a minimum wage as a way of regulating and improving the life of the labor force. Let’s look on the impact of introduction of a minimum wage and revision of parental leave.

One final thought about minimum wage. What could be the Maldives first minimum wage rate; a rate between MVR18/hour to 25/hour or above? Can small business survive with a rate above MVR25/hour? When the state own retirement pension scheme was established and enacted, lot of companies including state owned companies  reduced the amount of base pay by splitting it into two and allocating one half of the base pay as an allowance, all to cut cost on the amount the employer has to pay for retirement pension. This reduced the base pay to as low as MVR2000.00 for some employees. Will the introduction of a minimum wage force these employers to revise salary again? Another change foreseeable to the law in the near future is the provision on parental leave. Paid maternity leave from 60 days to 6 months, each time a female employee gives birth and one month paternity leave to male employees when the wife gives birth.

Under the section 43 and 46 of Employment Act 2/2008 of Maldives, all female employees are entitled to 60 consecutive days of paid maternity leave every time they give birth. In addition, female employees are also entitled to 28 days of additional maternity leave and 1 year no pay maternity leave upon expiration of the 60 days of paid maternity leave, should a circumstance aris

The proposal as suggested by the President Elect is more favorable to the female employees than the current national statutory protection. This will be a very constructive amendment since it will allow female employees more time to recover from child birth as well as time for nurturing.  According to Maldives housing and population census 2014-Statistical Release: iv Employment, women comprised 47.6 percent of the total Maldives labour force. This was a 6.2 percent growth when compared to 2006. Women are projected to account for 53 percent of the increase in total labor force growth by 2020. Since women form a considerable proportion of labour force at present, the benefits of a continuous career should not be denied from them upon child birth.

We find maternity protection and parental leave entitlements in almost every country. The common and central feature is that it allows employees to leave their workplace for a limited time around childbirth and to return to their job afterwards. However, the provisions vary from country to country.  The Table below shows comparison of maternity leave among different countries in Asia.

If the paid maternity leave is amended from 60 days to 6 months (180+ days) Maldives will become among the few countries with the most generous maternity leave provision. Many other countries around the world also provide paternity leave. However, fewer countries in the region have statutory paternity leave provision. Instead of dedicated paternity leave, these countries offer general emergency leave or family leave, which can be used by fathers at the time of childbirth.

Parental leave protection and other work–family measures are essential to promoting the health and well-being of mothers to ensure a core future generation, and to achieve gender equality and advancement at work for both women and men.  Of course, to achieve greater female labour force participation rates, it will require more than mere reforms to maternity benefits. Other measures could include high quality child care facilities along with flexible work time.

Extended maternity and paternity leave is an adjustment not just for employees, but for employers as well. It requires extra planning and would have to make staffing adjustments which result in added workload on other team members, may have to deal with productivity issues and cover the cost of temporary replacements.

The labour market has undergone a fundamental shift from traditional employment to a dynamic work force. This new era is fuelled by the shifting demographics, rapid technological change, greater individual choices and the global economy among others. The Internet, smart phones, tablet, and mobile cloud computing allows people to link as independent nodes across boundaries which make it possible for work to take place anywhere in the world.  Flexible work arrangement in a manner that benefits both employee and employer are more in demand by today’s generation specially by working mothers and could benefit the aging work force too.

Outdated arrangements for work and an outdated employment law will hurt economic growth. It is high time we confront the reality. Innovative and flexible solutions are key to meeting the challenges of the changing work force. Failing to change could even result in a talent shortage.

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MAHRP to host second ‘The great HR best practice share’ session on Oct 27.

Back by popular demand, Maldives Association of Human Resource Professionals (MAHRP) is to host a second session in the series, The Great HR Best Practice Share.

The event will be held on October 27 at the Maldives National University’s Faculty of Education Auditorium, which is located on Ameenee Magu. The session will take place from 10.30am to 12.30pm.

“We are pleased to bring the second forum on this topic of HR Best Practice Share. We believe success secrets and stories should be always shared and it will add value to the nation, HR community and overall human capital development,” MAHRP President Hussain Afeef, who also serves as the Regional Director of Training, Development and Quality Assurance at LUX* Resorts, said.

Speakers for the upcoming event are from some of the best local organisations.

Ibrahim Fayaz, Senior Manager for Customer Installations and Cable Networks at telecom giant Dhiraagu, will give a presentation on the topic of employee engagement and key achievements of Dhiraagu in the area of creating brand ambassadors through employee engagement. Mohamed Ashraf, Learning and Development Manager at the Bank of Maldives (BML), will speak about performance management and how the process works at the bank, which has been recognised as an employer of choice.

Neil Shorthouse, Founder and CEO of Shorthouse Hospitality International, will also join the local experts. The industry veteran will present concepts and case studies of the best recruitment practice one can follow in the Maldives environment.

The Great HR Best Practice Share series is a special knowledge sharing forum where participating organisations will present their great HR practices in various aspect of human resources management. The October session is aimed at sharing best practices in performance management, recruitment and employee engagement.

“We believe that this new segment of HR Best Practice Share and other sessions by MAHRP would further enhance the level of HR awareness amongst the Maldives business leaders, HR network and professionals, and will lead to pathways in taking various actions to add value to bring the best out of their people,” Afeef added.

MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

As part of its aim to develop human resources, MAHRP regularly hosts knowledge share events. The association also organised an exclusive training event in Maldives with world’s leading customer experience consultant Ron Kaufman.

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HRM philosophy in Maldives resorts is in need of a paradigm shift

Human Resource Management (HRM) is one of the key support functions for any hospitality operation and organizations will find themselves adding and sometimes subtracting value to/from the organization by how the HRM function is driven. Trust me, I was in HR for a long time. I have seen how conventional thinking slowly became ineffective and insufficient. A lot has changed since I first started in HR. Here, I like to share some of my thoughts that I feel will make the HRM process more efficient and most importantly more effective in today’s competitive environment. Some of it has worked very well for me. I am not implying that these will solve or even fix (short term) many of the complex challenges we have in the industry today, I am saying they might be helpful in addressing some.

Accept reality – high turnover is here to stay

Facts and numbers speak for themselves. Ads for vacancies come out every day and some of these ads repeat themselves for long periods of time. We do not have enough newcomers and existing labor to fill even the immediate vacancies in the industry. We are currently looking at more than 6000 employees for resorts due to open in the next 6 to 12 months. This is already becoming a daunting task for HR teams. The pool is not enough for everyone. Find alternatives.

Don’t waste time, energy and money (and break yourself) to change reality when perception is the real issue. In the society in general and in the smaller island communities in particular, tourism is still not considered as a viable career. Nothing substantial has been done over the past 46 years to change this perception, tourism is still seen as lesser form of employment by the masses.

Discard old paradigms

One of the key guiding mantras for HR for a long time had been retention. Retain more people for longer. This sometimes makes managements bend over backwards until they fall but never achieve this objective. I have seen resorts where retention became an issue when people decide to stay for too long. Truth is, there is no perfect formula and there is no sweet spot as to how long managements should aim to retain people for. My argument is – also my advice to employees – if someone is stuck in the same position for more than 2 years and if there is no suitable role for that person to move up or at least sideways, look for new pastures, find something new before that person burns out.

All employers are not created equal

Differentiate yourself from the competition. We are all chasing the same waiter, butler or island host. Sometimes this is easier said than done. If you are not in Male’ atoll, look around the atoll community, look for any potential that you can tap into. Some resorts are parts of well-known brands and some resorts can command higher ADR thus resulting in higher monthly service charge depending on the occupancy. Some resorts have smaller teams of less than 150 team members and some on the other hand may have larger teams in excess of 500 team members. Sometimes there may be more regular ferries to one (probably the largest population center) island in the atoll. There are strengths you can leverage off, if you are a small independent brand. You must also remember that all employees are NOT created equal – instead of looking for superstars for their individual brilliance, consider people for the contribution they can make to the existing team.

Train and retrain teams to overcome biases and assumptions

Find algorithms that will work for your organization. Recruitment, selection and performance management requires more structure and more effort to eliminate ‘noise’ in the system that cloud a manager’s judgement. More often than not, essential processes like recruitment gets implicitly sabotaged by pre-conceived notions, stereotypical thinking, heuristics, assumptions and biases. HR must take the lead in training their own teams and other HoDs to make sure that they are aware of any such potential pitfalls. As much as possible, base all decisions, especially people related decisions on data and facts rather than assumptions. Look inwards, have sessions for reflection on your performance aimed at continuous improvement.

Pay more attention to engagement

Engagement will come in all shapes and forms. For some, anything that gives them a purpose will be motivation/drive enough to wake up and go to work every day. I have always used varying combinations of training, development and recreational activities for the team to achieve this. There is no silver bullet solution and there is no optimum combination – everything depends on the specific conditions of the resort, size of the team and facilities available. Don’t waste time, energy and money (and break yourself) to change reality when perception is the real issue. I have used up to 40 different training titles and of all these, I found IT (just basic computer usage, specific programs like Social Media, Photoshop, Office Applications) for the everyday user generated the most excitement! Look for activities that large groups of people can interact together, concentrate on those but do not neglect the minorities. I am starting a new strategy where I am grouping everyone by their hobbies and facilitating clubs for music, art, environmental stewardship and so on.

Efficiency is not always the same as effectiveness

Take a long hard look at your processes and procedures, think of them as vehicles that take you to your KPIs or ultimate objectives. What vehicle you choose, what vehicle will be most effective will depend on the destination itself. In Maldives you can always think of the sea transport analogy. I remember a time when resorts further away from Male’ had subjected their guests to long and grueling sea journeys. Those days are long gone – and so should some of your processes and procedures. Do these procedures add any value to your teams of operations? If not, just scrap them, or review them if you need to keep them. I am sure a lot of HR managers will find processes like yearly performance appraisals just create more paperwork and headache than anything else.

Tap into the free power source – social media

If we can get all our 100 or 200 team members work as ambassadors for us on social media that is a lot of social power! They will keep their peers/social group engaged in what is happening at the resort. This in turn creates a lot of goodwill in that social circle. Allow and encourage team members to share fun team activities on social media for maximum exposure. Publicity is always good and just like word of mouth is the best form of advertising to attract new customers, it is as good – if not a better – medium to attract new employees.

If you want to get that competitive edge over your neighbors, don’t depend on one or two initiatives – find five to ten that will each give you just few percentage points of an edge over your current situation. Find your strategic fit. I have in one of my previous blog posts, highlighted the importance of striking a balance between being people-centric or process-centric in your HRM. Some resorts can afford to be people-centric but some cannot. It is therefore important for each management to determine which approach will add most value to their HRM function. Instead of looking for the perfect, best groomed, most meritorious candidate, look for the most enthusiastic, look beyond the first impression, dig deeper and find that candidate who will fill that blank spot on your team jigsaw.

About the Author

Mr. Hassan Saeed
Resort Manager, Dhigali Maldives
Hassan Saeed is a prominent local hotelier with 25+ years of experience. He has an MBA and BA (hons) in Hospitality and Tourism Management. He has worked many local and international hotel chains in various operational and management roles in resorts. He is a guest lecturer to FHTS of Maldives National University and other colleges in Maldives.

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MAHRP Hosts Workshop on HR Research in Decision Making

Maldives Association of Human Resource Professionals (MAHRP) has hosted a successful workshop on the topic of Essentials of HR Research and Data in Decision Making.

The workshop, held as part of MAHRP’s commitment to adding value to the HR network and community, was conducted in collaboration with Villa College’s International Research Centre on Saturday. The session was attended by over 60 HR professionals covering all industries.

During the session, officials from MAHRP shared the importance of HR professionals being aware of big data and how it can be useful in finding solutions for various challenges that they encounter on a daily basis in managing human capital. Ideas were shared around how HR data can be used in research as well as how research findings can be used as guidance in dealing with HR challenges.

Keynote speaker Dr Ali Najeeb, who serves as the Vice Rector at Villa College, shared a compelling presentation on establishing data collection methodologies and research findings, and how it can be published to the community and used it as a base to finding solutions for evolving HR matters. This keynote also included several activities and quizzes which allowed participants to work as a team to discuss HR challenges in the community.

“Having a workshop like this is crucial to keep the HR professionals aware about how to make decisions using big data and HR researches. Everyone was able to take some key learnings from these sessions. It was a privilege to host this session at Villa College. We have future research and HR survey projects which we will work closely with MAHRP,” Dr Najeeb was quoted in a statement issued by MAHRP, as saying.

As a follow up to this session, MAHRP and Villa College’s International Research Centre will work together to conduct workshops on research abstract writing and research questionnaire as well as workshops on other topics of interest that will help interested HR professionals to develop and publish their research.

MAHRP’s next event will be held on October 27 at the Maldives National University’s Faculty of Education Auditorium, which is located on Ameenee Magu. Members interested in joining the half-day event can register through MAHRP’s Facebook page.

Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities. Click here to see more pictures

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MAHRP successfully concludes service training with Ron Kaufman

Maldives Association of Human Resource Professionals (MAHRP) on Saturday hosted an exclusive training event with world’s leading customer experience consultant Ron Kaufman.

Titled Secrets of Achieving Superior Service Excellence, the day-long training programme took place at the main auditorium of the Maldives National University in capital Male. A total of 357 representatives from over 87 companies operating in the Maldives attended the event, which was sponsored by local telecom giant Dhiraagu.

“We are humbled by the positive response. Our event was sold out 10 days before the event, and even on the event day we received requests for seats. Special thanks to all our participants as we all made it happen and most importantly our main event partner Dhiraagu was amazing,” MAHRP President Hussain Afeef, said.

“Special thanks also goes to Allied Insurance, Pro light Photography, Metal Signs, Print Lab, Salsa Royal and Event Maldives for their support in making this a success.” During this event, Ron shared powerful insights on achieving a sustainable competitive advantage through uplifting service, which has delivered substantial business results in many major companies around the world. His vast experience and scope with customer service experience across a range of businesses, from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia was also shared as a part of this learning experience.

Key learning points from this event:

  • Exceed your customers’ rising expectations
  • Stand out with an excellent service mindset
  • Climb the stairs to Unbelievable! levels of service
  • Manage your customers’ expectations
  • Appreciate the value of customer complaints
  • Bounce Back! with effective service recovery
  • Shift from blame and shame to taking personal responsibility
  • See the world from customers’ point of view

“It was a privilege to have this event with MAHRP and to add value to Maldives as a nation. I look for many visits and seeing the country grow and develop,” Ron said.

Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

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RON KAUFMAN LIVE IN MALDIVES: LIMITED SEAT REGISTRATIONS CLOSING ON JULY 28

Last batch of tickets are being sold for the exclusive training event with world’s leading customer experience consultant Ron Kaufman, organiser Maldives Association of Human Resource Professionals (MAHRP) has announced.

According to MAHRP, a large number of resorts as well as private and public sector organisations from almost every industry have already registered for the event hosted in association with local telecom giant Dhiraagu. The last batch of seats are now being sold, with registration expected to close on July 28.

“We are pleased with the response from public and private organisations for registering their team members to this event. Ron Kaufman will be giving golden nuggets to all participants that can be applied within their organisations to uplift and create a service culture that sizzles and succeed,” MAHRP President Hussain Afeef, who serves as the Regional Director of Training, Development and Quality Assurance at LUX* Resorts, said.

Interested parties can register for the event by contacting +960 7303617 / 7778035 or via email to president@mahrp.org or admin@mahrp.org.The event, titled Secrets of Achieving Superior Service Excellence, will be held on August 4 at the main auditorium of the Maldives National University.

During this one-day event, Ron will share powerful insights on achieving a sustainable competitive advantage through uplifting service, which has delivered substantial business results in many major companies around the world. His vast experience and scope with customer service experience across a range of businesses, from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia will also be shared as a part of this one-day learning experience.

Key learning points from this event:

  • Exceed your customers’ rising expectations
  • Stand out with an excellent service mindset
  • Climb the stairs to Unbelievable! levels of service
  • Manage your customers’ expectations
  • Appreciate the value of customer complaints
  • Bounce Back! with effective service recovery
  • Shift from blame and shame to taking personal responsibility
  • See the world from customers’ point of view

“I am delighted to receive updates from MAHRP about the event and looking into the registration list and participation numbers, I can assure you that all participants will leave feeling valued and taking actionable items from this one day event. As a friend of Maldives, I would like to add more value to make this country’s service industry even better and this event is a start of many initiatives for future,” Ron said.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions. He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organisations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organisation. Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

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MAHRP HOSTS KNOWLEDGE SHARE EVENT ON BEST HR PRACTICES

Maldives Association of Human Resource Professionals (MAHRP) has hosted a knowledge share event on best practices in human resources.

Titled “Great HR Best Practice Share” and held at Mookai Hotel on Saturday, the event focused on employee engagement, retention, succession planning, employer branding and internal communications. The objective of the session was to share best practices amongst HR professionals in order to learn which practices can be applied within respective organisations to enhance the human resource practices and actions to add value to their employees and organisational human resources mandate.

During the one-day event, Ibrahim Inaz, Director of Operations at Huvafen Fushi resort, presented the best practices and concepts that can be easily adopted to any organisation from a succession planning and retention perspective. He highlighted the importance of organisations having robust plans and actions to develop people, ensuring equal opportunities are given to all employees.

Vaibhav Garg, Area Talent and Culture at AccorHotels Maldives, shared actionable items which every HR professional can take and adopt in creating a retention journey from the day the employee starts working in the organisation. He highlighted key focus areas, including employee retention and engagement from point of on-boarding, orientation, various induction programmes and employee development to other related cycle of activities within every organisation.

Best practices followed at AccorHotels and their holistic approach in developing people were shared with the 52 participants who attended the session from 10.30am to 12.30pm.

Final presentation was done by MAHRP’s Vice President Ahmed Ibrahim, who serves as the Head of HR and Business Partnerships at Bank of Maldives (BML). He shared the bank’s approach to employer branding and internal communication, stressing on the importance of HR professionals advocating and actively promoting their organisation as the employer of choice which ultimately results in a journey of employer branding.

“MAHRP aims to conduct HR Best Practice Share sessions on a quarterly basis. Our aim is to bring different organisations to this platform and share wonderful ideas. This will benefit everyone. Our objective is to keep driving good practices through these sessions,” MAHRP President Hussain Afeef, who serves as the Regional Director of Training, Development and Quality Assurance at LUX* Resorts, said at the closing ceremony.

During the session, MAHRP also launched its website. The website enables HR professionals or anyone interested in the field to become a member of the organisation in a convenient manner.

MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

As part of its aim to develop human resources, MAHRP regularly hosts knowledge share events. The association is also gearing up for an exclusive training event in Maldives with world’s leading customer experience consultant Ron Kaufman.

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MAHRP PARTNERS WITH DHIRAAGU TO HOST SERVICE TRAINING WITH LEADING CONSULTANT RON KAUFMAN

Maldives Association of Human Resource Professionals (MAHRP) on Sunday announced a partnership with local telecom giant Dhiraagu to host an exclusive training event in Maldives with world’s leading customer experience consultant Ron Kaufman.

At a ceremony held at Marble Hotel in capital Male, MAHRP President Hussain Afeef and Dhiraagu’s Senior Manager for Brands and Communications Mohamed Mirshan signed the sponsorship agreement.

Afeef told journalists that Dhiraagu was chosen as the main sponsor of the event based on the company’s excellent record in customer service.

“For instance, Dhiraagu was the first company in Maldives to set up a 24-hour call centre,” he said.

Mirshan stressed the importance of human resources development to keep up with the rapid expansion of the service sector in Maldives. MAHRP’s dedication and commitment to develop local talent will help businesses in the service sector grow, he added.

The event, titled Secrets of Achieving Superior Service Excellence, will be held on August 4 at the main auditorium of the Maldives National University. Interested parties can register for the event by contacting +960 7778035 or via email to president@mahrp.org or admin@mahrp.org.

During this one-day event, Ron will share powerful insights on achieving a sustainable competitive advantage through uplifting service, which has delivered substantial business results in many major companies around the world. His vast experience and scope with customer service experience across a range of businesses, from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia will also be shared as a part of this one-day learning experience.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organisations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organisation.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

Photo; Mihaaru

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Ron Kaufman in Maldives

Maldives Association of Human Resource Professionals (MAHRP) announced the partnership with Up Your Service Singapore to bring Ron Kaufman to the Maldives. The prestigious event which is titled “Secrets of Achieving Superior Service Excellence” is scheduled for August 4th.

“Being the first registered HR Professionals Association in the Maldives, we are excited to have this event with Ron. Service Culture and Excellence is what is needed in the Maldives to make a difference, and whether it is for HR professionals or any other profession, service is the fundamental or the starting point of any organisation. We anticipate through this event all participants will learn and understand what it takes to deliver a world-class service to their customers and employees”, President of MARHP, Hussain Afeef mentioned.

During the one-day event which is held at the main auditorium of the Maldives National University, Ron Kaufman will share his insights on achieving a sustainable competitive advantage through uplifting service. His vast experience and scope with customer service experience across the diverse business from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia. Best practices from these companies will be shared as a part of this one-day learning experience.

Ranked among the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron is known as World’s No.1 Guru in Service. He is also known for his motivational yet straightforward approach in delivering and communicating service and customer experience with infectious energy and passion. He is the author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.

Commenting on this event Ron Kaufman said “ We are looking forward to this wonderful event together with everyone in the Maldives. My wife and I have enjoyed visiting the Maldives many times in the past 30 years; for service education, for scuba diving and for the celebration of the friendships we have created with you”.

To register for this event, the public can send their queries to president@mahrp.mv or admin@mahrp.org. Detailed agenda for the event including pricing options will be shared.

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MAHRP KICKS OFF KNOWLEDGE SHARE SERIES WITH CONFERENCE ON WORKPLACE LAW-MALDIVES INSIDER

Maldives Association of Human

Resource Professionals (MAHRP) has hosted its first event: a conference on workplace law.Part of MAHRP’s Knowledge Share series and held jointly with Maldives Law Institute and Maldives National University’s (MNU) Faculty of Hospitality and Tourism Studies, the event took place on Monday at the MNU auditorium.

Prominent local lawyers, including Hussain Siraj, Mohamed Shahdy Anwar and Mariyam Manal Shihab facilitated the conference, while 57 leaders in HR from both the private and public sector attended the event. Major corporations that were represented at the conference include Bank of Maldives (BML), ADK Enterprises, Maldives Airports Company Limited (MACL), LUX* Resorts and Hotels, Vakkaru Maldives, Kandima Maldives, and S Hotels and Resorts.

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