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MAHRP to host second ‘The great HR best practice share’ session on Oct 27.

Back by popular demand, Maldives Association of Human Resource Professionals (MAHRP) is to host a second session in the series, The Great HR Best Practice Share.

The event will be held on October 27 at the Maldives National University’s Faculty of Education Auditorium, which is located on Ameenee Magu. The session will take place from 10.30am to 12.30pm.

“We are pleased to bring the second forum on this topic of HR Best Practice Share. We believe success secrets and stories should be always shared and it will add value to the nation, HR community and overall human capital development,” MAHRP President Hussain Afeef, who also serves as the Regional Director of Training, Development and Quality Assurance at LUX* Resorts, said.

Speakers for the upcoming event are from some of the best local organisations.

Ibrahim Fayaz, Senior Manager for Customer Installations and Cable Networks at telecom giant Dhiraagu, will give a presentation on the topic of employee engagement and key achievements of Dhiraagu in the area of creating brand ambassadors through employee engagement. Mohamed Ashraf, Learning and Development Manager at the Bank of Maldives (BML), will speak about performance management and how the process works at the bank, which has been recognised as an employer of choice.

Neil Shorthouse, Founder and CEO of Shorthouse Hospitality International, will also join the local experts. The industry veteran will present concepts and case studies of the best recruitment practice one can follow in the Maldives environment.

The Great HR Best Practice Share series is a special knowledge sharing forum where participating organisations will present their great HR practices in various aspect of human resources management. The October session is aimed at sharing best practices in performance management, recruitment and employee engagement.

“We believe that this new segment of HR Best Practice Share and other sessions by MAHRP would further enhance the level of HR awareness amongst the Maldives business leaders, HR network and professionals, and will lead to pathways in taking various actions to add value to bring the best out of their people,” Afeef added.

MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

As part of its aim to develop human resources, MAHRP regularly hosts knowledge share events. The association also organised an exclusive training event in Maldives with world’s leading customer experience consultant Ron Kaufman.

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MAHRP Hosts Workshop on HR Research in Decision Making

Maldives Association of Human Resource Professionals (MAHRP) has hosted a successful workshop on the topic of Essentials of HR Research and Data in Decision Making.

The workshop, held as part of MAHRP’s commitment to adding value to the HR network and community, was conducted in collaboration with Villa College’s International Research Centre on Saturday. The session was attended by over 60 HR professionals covering all industries.

During the session, officials from MAHRP shared the importance of HR professionals being aware of big data and how it can be useful in finding solutions for various challenges that they encounter on a daily basis in managing human capital. Ideas were shared around how HR data can be used in research as well as how research findings can be used as guidance in dealing with HR challenges.

Keynote speaker Dr Ali Najeeb, who serves as the Vice Rector at Villa College, shared a compelling presentation on establishing data collection methodologies and research findings, and how it can be published to the community and used it as a base to finding solutions for evolving HR matters. This keynote also included several activities and quizzes which allowed participants to work as a team to discuss HR challenges in the community.

“Having a workshop like this is crucial to keep the HR professionals aware about how to make decisions using big data and HR researches. Everyone was able to take some key learnings from these sessions. It was a privilege to host this session at Villa College. We have future research and HR survey projects which we will work closely with MAHRP,” Dr Najeeb was quoted in a statement issued by MAHRP, as saying.

As a follow up to this session, MAHRP and Villa College’s International Research Centre will work together to conduct workshops on research abstract writing and research questionnaire as well as workshops on other topics of interest that will help interested HR professionals to develop and publish their research.

MAHRP’s next event will be held on October 27 at the Maldives National University’s Faculty of Education Auditorium, which is located on Ameenee Magu. Members interested in joining the half-day event can register through MAHRP’s Facebook page.

Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities. Click here to see more pictures

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MAHRP successfully concludes service training with Ron Kaufman

Maldives Association of Human Resource Professionals (MAHRP) on Saturday hosted an exclusive training event with world’s leading customer experience consultant Ron Kaufman.

Titled Secrets of Achieving Superior Service Excellence, the day-long training programme took place at the main auditorium of the Maldives National University in capital Male. A total of 357 representatives from over 87 companies operating in the Maldives attended the event, which was sponsored by local telecom giant Dhiraagu.

“We are humbled by the positive response. Our event was sold out 10 days before the event, and even on the event day we received requests for seats. Special thanks to all our participants as we all made it happen and most importantly our main event partner Dhiraagu was amazing,” MAHRP President Hussain Afeef, said.

“Special thanks also goes to Allied Insurance, Pro light Photography, Metal Signs, Print Lab, Salsa Royal and Event Maldives for their support in making this a success.” During this event, Ron shared powerful insights on achieving a sustainable competitive advantage through uplifting service, which has delivered substantial business results in many major companies around the world. His vast experience and scope with customer service experience across a range of businesses, from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia was also shared as a part of this learning experience.

Key learning points from this event:

  • Exceed your customers’ rising expectations
  • Stand out with an excellent service mindset
  • Climb the stairs to Unbelievable! levels of service
  • Manage your customers’ expectations
  • Appreciate the value of customer complaints
  • Bounce Back! with effective service recovery
  • Shift from blame and shame to taking personal responsibility
  • See the world from customers’ point of view

“It was a privilege to have this event with MAHRP and to add value to Maldives as a nation. I look for many visits and seeing the country grow and develop,” Ron said.

Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

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RON KAUFMAN LIVE IN MALDIVES: LIMITED SEAT REGISTRATIONS CLOSING ON JULY 28

Last batch of tickets are being sold for the exclusive training event with world’s leading customer experience consultant Ron Kaufman, organiser Maldives Association of Human Resource Professionals (MAHRP) has announced.

According to MAHRP, a large number of resorts as well as private and public sector organisations from almost every industry have already registered for the event hosted in association with local telecom giant Dhiraagu. The last batch of seats are now being sold, with registration expected to close on July 28.

“We are pleased with the response from public and private organisations for registering their team members to this event. Ron Kaufman will be giving golden nuggets to all participants that can be applied within their organisations to uplift and create a service culture that sizzles and succeed,” MAHRP President Hussain Afeef, who serves as the Regional Director of Training, Development and Quality Assurance at LUX* Resorts, said.

Interested parties can register for the event by contacting +960 7303617 / 7778035 or via email to president@mahrp.org or admin@mahrp.org.The event, titled Secrets of Achieving Superior Service Excellence, will be held on August 4 at the main auditorium of the Maldives National University.

During this one-day event, Ron will share powerful insights on achieving a sustainable competitive advantage through uplifting service, which has delivered substantial business results in many major companies around the world. His vast experience and scope with customer service experience across a range of businesses, from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia will also be shared as a part of this one-day learning experience.

Key learning points from this event:

  • Exceed your customers’ rising expectations
  • Stand out with an excellent service mindset
  • Climb the stairs to Unbelievable! levels of service
  • Manage your customers’ expectations
  • Appreciate the value of customer complaints
  • Bounce Back! with effective service recovery
  • Shift from blame and shame to taking personal responsibility
  • See the world from customers’ point of view

“I am delighted to receive updates from MAHRP about the event and looking into the registration list and participation numbers, I can assure you that all participants will leave feeling valued and taking actionable items from this one day event. As a friend of Maldives, I would like to add more value to make this country’s service industry even better and this event is a start of many initiatives for future,” Ron said.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions. He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organisations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organisation. Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

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MAHRP HOSTS KNOWLEDGE SHARE EVENT ON BEST HR PRACTICES

Maldives Association of Human Resource Professionals (MAHRP) has hosted a knowledge share event on best practices in human resources.

Titled “Great HR Best Practice Share” and held at Mookai Hotel on Saturday, the event focused on employee engagement, retention, succession planning, employer branding and internal communications. The objective of the session was to share best practices amongst HR professionals in order to learn which practices can be applied within respective organisations to enhance the human resource practices and actions to add value to their employees and organisational human resources mandate.

During the one-day event, Ibrahim Inaz, Director of Operations at Huvafen Fushi resort, presented the best practices and concepts that can be easily adopted to any organisation from a succession planning and retention perspective. He highlighted the importance of organisations having robust plans and actions to develop people, ensuring equal opportunities are given to all employees.

Vaibhav Garg, Area Talent and Culture at AccorHotels Maldives, shared actionable items which every HR professional can take and adopt in creating a retention journey from the day the employee starts working in the organisation. He highlighted key focus areas, including employee retention and engagement from point of on-boarding, orientation, various induction programmes and employee development to other related cycle of activities within every organisation.

Best practices followed at AccorHotels and their holistic approach in developing people were shared with the 52 participants who attended the session from 10.30am to 12.30pm.

Final presentation was done by MAHRP’s Vice President Ahmed Ibrahim, who serves as the Head of HR and Business Partnerships at Bank of Maldives (BML). He shared the bank’s approach to employer branding and internal communication, stressing on the importance of HR professionals advocating and actively promoting their organisation as the employer of choice which ultimately results in a journey of employer branding.

“MAHRP aims to conduct HR Best Practice Share sessions on a quarterly basis. Our aim is to bring different organisations to this platform and share wonderful ideas. This will benefit everyone. Our objective is to keep driving good practices through these sessions,” MAHRP President Hussain Afeef, who serves as the Regional Director of Training, Development and Quality Assurance at LUX* Resorts, said at the closing ceremony.

During the session, MAHRP also launched its website. The website enables HR professionals or anyone interested in the field to become a member of the organisation in a convenient manner.

MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

As part of its aim to develop human resources, MAHRP regularly hosts knowledge share events. The association is also gearing up for an exclusive training event in Maldives with world’s leading customer experience consultant Ron Kaufman.

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MAHRP PARTNERS WITH DHIRAAGU TO HOST SERVICE TRAINING WITH LEADING CONSULTANT RON KAUFMAN

Maldives Association of Human Resource Professionals (MAHRP) on Sunday announced a partnership with local telecom giant Dhiraagu to host an exclusive training event in Maldives with world’s leading customer experience consultant Ron Kaufman.

At a ceremony held at Marble Hotel in capital Male, MAHRP President Hussain Afeef and Dhiraagu’s Senior Manager for Brands and Communications Mohamed Mirshan signed the sponsorship agreement.

Afeef told journalists that Dhiraagu was chosen as the main sponsor of the event based on the company’s excellent record in customer service.

“For instance, Dhiraagu was the first company in Maldives to set up a 24-hour call centre,” he said.

Mirshan stressed the importance of human resources development to keep up with the rapid expansion of the service sector in Maldives. MAHRP’s dedication and commitment to develop local talent will help businesses in the service sector grow, he added.

The event, titled Secrets of Achieving Superior Service Excellence, will be held on August 4 at the main auditorium of the Maldives National University. Interested parties can register for the event by contacting +960 7778035 or via email to president@mahrp.org or admin@mahrp.org.

During this one-day event, Ron will share powerful insights on achieving a sustainable competitive advantage through uplifting service, which has delivered substantial business results in many major companies around the world. His vast experience and scope with customer service experience across a range of businesses, from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia will also be shared as a part of this one-day learning experience.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organisations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organisation.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

Photo; Mihaaru

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Ron Kaufman in Maldives

Maldives Association of Human Resource Professionals (MAHRP) announced the partnership with Up Your Service Singapore to bring Ron Kaufman to the Maldives. The prestigious event which is titled “Secrets of Achieving Superior Service Excellence” is scheduled for August 4th.

“Being the first registered HR Professionals Association in the Maldives, we are excited to have this event with Ron. Service Culture and Excellence is what is needed in the Maldives to make a difference, and whether it is for HR professionals or any other profession, service is the fundamental or the starting point of any organisation. We anticipate through this event all participants will learn and understand what it takes to deliver a world-class service to their customers and employees”, President of MARHP, Hussain Afeef mentioned.

During the one-day event which is held at the main auditorium of the Maldives National University, Ron Kaufman will share his insights on achieving a sustainable competitive advantage through uplifting service. His vast experience and scope with customer service experience across the diverse business from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia. Best practices from these companies will be shared as a part of this one-day learning experience.

Ranked among the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron is known as World’s No.1 Guru in Service. He is also known for his motivational yet straightforward approach in delivering and communicating service and customer experience with infectious energy and passion. He is the author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.

Commenting on this event Ron Kaufman said “ We are looking forward to this wonderful event together with everyone in the Maldives. My wife and I have enjoyed visiting the Maldives many times in the past 30 years; for service education, for scuba diving and for the celebration of the friendships we have created with you”.

To register for this event, the public can send their queries to president@mahrp.mv or admin@mahrp.org. Detailed agenda for the event including pricing options will be shared.

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MAHRP KICKS OFF KNOWLEDGE SHARE SERIES WITH CONFERENCE ON WORKPLACE LAW-MALDIVES INSIDER

Maldives Association of Human

Resource Professionals (MAHRP) has hosted its first event: a conference on workplace law.Part of MAHRP’s Knowledge Share series and held jointly with Maldives Law Institute and Maldives National University’s (MNU) Faculty of Hospitality and Tourism Studies, the event took place on Monday at the MNU auditorium.

Prominent local lawyers, including Hussain Siraj, Mohamed Shahdy Anwar and Mariyam Manal Shihab facilitated the conference, while 57 leaders in HR from both the private and public sector attended the event. Major corporations that were represented at the conference include Bank of Maldives (BML), ADK Enterprises, Maldives Airports Company Limited (MACL), LUX* Resorts and Hotels, Vakkaru Maldives, Kandima Maldives, and S Hotels and Resorts.

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MAHRP signs as Associate Partner of Corporate Maldives Academy (CMA) & Maldives HR Forum

Maldives Association of Human Resource Professionals (MAHRP) has signed an MOU with Corporate Maldives Academy (CMA) to become an Associate Partner for the most awaited Maldives HR Forum.

“Maldives HR Forum” is a unique and innovative event designed to engage, challenge, develop and inspire business leaders and HR personals in Maldives. World-renowned high-end trainers as well as local experts are expected to share their ideas, opinions and insights in the event. The Maldives HR Forum is a complimentary business-networking event catered to senior-level professionals (Directors, Vice Presidents, and CPO’s) and HR professionals that will help organizations to make their choices that will drive business forward through successful HR management.

MAHRP, apart from endorsing the annual HR Forum, will work closely with CMA to identify HR leaders and potential talent in the industry and bring them to this common forum. MAHRP and CMA will share the available marketing platforms and work towards training and developmental programmes related to the development of HR.

MOU signing ceremony took place on 19th March 2018 at Hotel Jen, Male’. Maldives HR Forum is scheduled for Saturday, 21st of April 2018.

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HR professionals’ Association inaugurated

Maldives Association of HR Professionals (MAHRP) held its inaugural meeting on Saturday, electing the newly formed organisation’s first executive committee.At the inaugural meeting held at Salt Cafe in capital Male, Hussain Afeef, the Regional Director of Training, Development and Quality Assurance at LUX* Resorts and Hotels,

was appointed the president. Ahmed Ibrahim, Head of HR Business Partner at Bank of Maldives, and Fathimah Mohamed, Head of HR and International Relations at the Civil Service Commission, were appointed vice president.

Other members elected to the committee include:

  • Executive Secretary: Ali Adam, Head of HR at Universal Resorts
  • Secretary: Nizna Nizar, HR Manager at ADK Company Pvt Ltd
  • Treasurer: Mohamed Siraj, Assistant HR Manager at Universal Resorts
  • Committee Member: Hussain Shuaz, Training Lead at Bank of Maldives
  • Committee Member: Hussain Faruhad, Resourcing Manager at Bank of Maldives
  • Committee Member: Aminath Shaly, Cluster HR Director at S Hotels and Resorts (Maldives) Pvt Ltd
  • Committee Member: Mohamed Athif, Director of Human Resources at Kandima Maldives
  • Committee Member: Mohamed Shahid, Director of Talent and Culture at Fairmont Sirru Fenfushi

Civil Service Commission President Dr Ali Shameem, who attended the inaugural meeting as the chief guest, told the 34 members in attendance that a unified effort is needed in order to nurture human resource development in the Maldives, and strengthen employer and employee experience.

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