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MAHRP PARTNERS WITH DHIRAAGU TO HOST SERVICE TRAINING WITH LEADING CONSULTANT RON KAUFMAN

Maldives Association of Human Resource Professionals (MAHRP) on Sunday announced a partnership with local telecom giant Dhiraagu to host an exclusive training event in Maldives with world’s leading customer experience consultant Ron Kaufman.

At a ceremony held at Marble Hotel in capital Male, MAHRP President Hussain Afeef and Dhiraagu’s Senior Manager for Brands and Communications Mohamed Mirshan signed the sponsorship agreement.

Afeef told journalists that Dhiraagu was chosen as the main sponsor of the event based on the company’s excellent record in customer service.

“For instance, Dhiraagu was the first company in Maldives to set up a 24-hour call centre,” he said.

Mirshan stressed the importance of human resources development to keep up with the rapid expansion of the service sector in Maldives. MAHRP’s dedication and commitment to develop local talent will help businesses in the service sector grow, he added.

The event, titled Secrets of Achieving Superior Service Excellence, will be held on August 4 at the main auditorium of the Maldives National University. Interested parties can register for the event by contacting +960 7778035 or via email to president@mahrp.org or admin@mahrp.org.

During this one-day event, Ron will share powerful insights on achieving a sustainable competitive advantage through uplifting service, which has delivered substantial business results in many major companies around the world. His vast experience and scope with customer service experience across a range of businesses, from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia will also be shared as a part of this one-day learning experience.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organisations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organisation.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Inaugurated in February, MAHRP is the first professional association registered in the Maldives, dedicated to human resources and people development.

The association’s mission is to serve the needs of HR professionals by providing the most current and comprehensive resources, and to advance the profession by promoting HR’s essential values, setting professional standards and providing the know-how. It is committed to linking and connecting HR professionals and practitioners locally and oversees through signature events and membership activities.

Photo; Mihaaru

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Ron Kaufman in Maldives

Maldives Association of Human Resource Professionals (MAHRP) announced the partnership with Up Your Service Singapore to bring Ron Kaufman to the Maldives. The prestigious event which is titled “Secrets of Achieving Superior Service Excellence” is scheduled for August 4th.

“Being the first registered HR Professionals Association in the Maldives, we are excited to have this event with Ron. Service Culture and Excellence is what is needed in the Maldives to make a difference, and whether it is for HR professionals or any other profession, service is the fundamental or the starting point of any organisation. We anticipate through this event all participants will learn and understand what it takes to deliver a world-class service to their customers and employees”, President of MARHP, Hussain Afeef mentioned.

During the one-day event which is held at the main auditorium of the Maldives National University, Ron Kaufman will share his insights on achieving a sustainable competitive advantage through uplifting service. His vast experience and scope with customer service experience across the diverse business from government agencies to world-class multinational companies including Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia. Best practices from these companies will be shared as a part of this one-day learning experience.

Ranked among the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron is known as World’s No.1 Guru in Service. He is also known for his motivational yet straightforward approach in delivering and communicating service and customer experience with infectious energy and passion. He is the author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.

Commenting on this event Ron Kaufman said “ We are looking forward to this wonderful event together with everyone in the Maldives. My wife and I have enjoyed visiting the Maldives many times in the past 30 years; for service education, for scuba diving and for the celebration of the friendships we have created with you”.

To register for this event, the public can send their queries to president@mahrp.mv or admin@mahrp.org. Detailed agenda for the event including pricing options will be shared.

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Ron Kaufman Heads to Maldives!

Ron Kaufman, dubbed the World’s number one Guru in Service, is coming to the Maldives for an exclusive seminar on service delivery and excellence.Maldives Association of Human Resource Professionals (MAHRP) and Up Your Service Singapore are partnering up to bring this exclusive event which will be held on Saturday 4th August 2018. The event will be held in the main auditorium of the Maldives National University.

‘During this event, he will share powerful insights on achieving a sustainable competitive advantage through uplifting service, which has delivered substantial business results in many major companies around the world,’ a statement released by MAHRP said.

 

Kaufman noted that he was ‘looking forward to this wonderful event together with everyone in the Maldives’.

 

‘We are looking forward to this wonderful event together with everyone in Maldives. My wife and I have enjoyed visiting Maldives many times in the past 30 years. … for service education, for scuba diving and for celebration of the friendships we have created with you,’ he said.

 

In the one-day event, Kaufman will be sharing the best practices from his years of experience in service and service leadership, in organizations such as Singapore Airlines, Changi International Airport, Xerox, Marina Bay Sands, Wipro, Singtel, American Express, HP and Nokia. He will be sharing with the participants the concepts and best practices of creating superior service culture in all levels in any organization.

MARHP President Afeef commented that they were excited to partner up for this event.

‘Service Culture and Excellence is what is needed in the Maldives to make a difference, and whether it is for HR professionals or any other profession, service is the fundamental or the starting point of any organization. We anticipate through this event all participants will learn and understand what it takes to deliver a world-class service to their customers and employees,’ he said.

Interested parties can send in their queries to president@mahrp.org and admin@mahrp.org .

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